CPAP Travel Machines & Accessories |

Warranty Claims

Your Transcend machine is covered by a manufacturers warranty for two years from the date of purchase. If your machine becomes unserviceable within the warranty period please call us. Our staff are very experienced at diagnosing problems over the phone. If after talking with you we believe the machine is unserviceable we will ask you to ship the machine back to us. You will be responsible for the cost of shipping.

On receipt our technicians will check the unit and if we confirm it is unserviceable, we will immediately send you a new machine (the same model, or if the machine has been superseded, the new model that replaces the unit you previously purchased.) The new machine will be set to your prescription on file. We will make the claim with the manufacturer for the defective unit. 

We will free-ship the replacement unit to you by FedEx Home (3-8 days delivery depending on the state you live in). If you want expedited delivery (FedEx overnight, 2 day or 3 day), please email us or call us toll-free on 1-800-231-2727 and we will take payment for the expedited shipping cost of the new unit. Express shipping rates for machines are: 

FedEx Std. Overnight - $45.00
FedEx 2 day - $30.00
FedEx 3 day - $25.00

The return address for machine warranty claims is:

Z Squared Medical Sales, LLC.
1900 Ridge Rd Warehouse #129
Buffalo, NY 14224